Professionals

44. May an account manager in a regulated undertaking hand the financial planning advice over to the client and give him or her explanations as to its content?

The account manager may hand the financial planning advice over to the client. He or she may explain the legal terms used in the financial planning advice in order for the client to be able to understand this document. The account manager may in this context clarify or comment on the financial planning advice. Account managers making use of this right shall pay special attention to their own training regarding the techniques and the legal terms used in financial planning.

If, during this explanation or clarification of the legal terms, the client raises questions that would bring the account manager to express an opinion on the planning technique applied, a new intervention of the specialized services within the regulated undertaking is mandatory and their intervention shall then be carried out in accordance with the law.