This is the section of the FSMA website dealing with whistleblowers’ reports. A whistleblower is a person who observes an infringement of the financial legislation which the FSMA is responsible for enforcing, and reports the infringement to the FSMA. Whistleblowers ("reporting persons") can help detect abuses and have them addressed by the FSMA.
The Whistleblowers' Point of contact is not intended for clients to submit their complaints against a financial institution or to report a personal conflict with their employer or co-contractor. There are other communication channels for consumer questions and complaints, both within and beyond the FSMA. A list of these institutions and their specific roles can be found on the FSMA website.
The FSMA guarantees that the whistleblower’s identity will be kept secret. Whistleblowers’ reports (‘reports’) can also be made anonymously. The law protects persons who in good faith report an infringement to the FSMA.
Reports should enable the FSMA to investigate the facts in question. Therefore, the facts need to be described with sufficient precision and detail. Where possible, the facts should also be supported by documentary evidence.
Reports can be made using various channels: via the Whistleblowers’ point of contact on this website, by phone, in writing or at a face-to-face meeting.
Below, we have provided more detailed explanations and instructions regarding reports of infringements.
Circular of the Financial Services and Markets Authority: procedural rules for the receipt and treatment by the FSMA of reports of infringements and rules for the protection of whistleblowers and other protected persons (available in Dutch and French only)