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Contact

  • Questions about coronavirus measures

  • Consumer

    • On this website you can find information on the tasks and powers of the FSMA (Financial Services and Markets Authority) on this website. There is a search function to help you look for press releases, warnings and communications amongst others. You can also check whether a financial services provider (bank, insurance company, broker etc.) has the requisite authorization. The site also contains information on how to proceed if you wish to make a complaint.

      Furthermore, this website includes an extensive Question and Answer section on supplementary pensions.

      The www.wikifin.be (available in French - Dutch only) website features a wealth of information on savings, investments, insurance, pensions and other money-related matters. The site also features several handy tools, such as a savings account simulator. The information on www.wikifin.be(available in French - Dutch only) is completely independent, trustworthy and easy to understand.

      What can I contact the FSMA about?

    • If, after having looked through the information on our websites, you still have a question, complaint or suggestion, or you want to send us information, you can contact us.

      How can I contact the FSMA?

    • You can use our contact form for consumers.

      If you are unable to contact us by email, please send us a letter:

      FSMA - Consumentencontact/Contact Consommateurs

      Rue du Congrès/Congresstraat 12-14, 1000 Brussels

    • The personal data which you have provided to the FSMA via this form will be processed by the FSMA as set out in its Privacy Policy.

      Consumer contact form

  • Professional

    • 1. You are a company or person subject to the FSMA’s supervision, or you are looking for information about its supervision:

      • The relevant information is available, for each type of status, in the section for ‘Professionals – Target Group’ on this site. 

      • Do you have any other questions? If so, contact the FSMA via your usual contact person or using the contact form for professionals.
         

      • Are you authorized by the FSMA as a lender or are you registered as an intermediary?

        You will find the answers to frequently asked questions in these FAQs (available in French - Dutch only). On our website you will also find practical instructions for CABRIO (available in French - Dutch only) as well as all Model Documents (available in French - Dutch only).

        If you have any other questions, please use the contactform for intermediairies.

        Attention! Certain elements of your registration file can be modified only by yourself in CABRIO. Thus, you do not have to contact the FSMA for changes such as:

        • Changing contact details (professional email address, telephone number, address or transfer of the registered office)
        • Listing of a contact person or adding/removing additional contact persons
        • Terminating an existing registration or authorization
        • Requesting for a new or additional registration or authorization
        • Modifying the registration category (e.g. from agent to broker)
        • Modifying key functions (e.g. head of distribution, shareholder, senior manager, director, HR AML/AMLCO or the number of client-facing staff)
        • Submitting certificates or documents as requested by CABRIO

        If you are unable to contact us by email, please send us a letter to the following address:

         

        FSMA - info-pro

        Rue du Congrès/Congresstraat 12-14, 1000 Brussels

      2. If you are involved, as a self-employed individual or as a firm in the financial sector, in offering 'FinTech' processes, products or services, please consult the web portal that has been set up for you.

      The personal data which you have provided to the FSMA via this form will be processed by the FSMA as set out in its Privacy Policy.

      Professionals contact form

  • Journalist

    • Jim Lannoo (Spokesman)

      Johan Corthouts

      Mathieu Saudoyer

      FSMA

    • Rue du Congrès/Congresstraat 12-14, 1000 Brussels

    • +32(0)2 220 57 06

    • Email: Press@fsma.be

  • You are applying for a job at the FSMA

    • HR policies & staff relations

    • Rue du Congrès/Congresstraat 12-14, 1000 Brussels

    • +32(0)2 220 55 30

    • Email: people@fsma.be

  • Whistleblower

    • A whistleblower is a person working in the financial sector who observes an infringement of the financial legislation which the FSMA is tasked with enforcing, and reports the infringement to the FSMA.

      The personal data which you have provided to the FSMA via this form will be processed by the FSMA as set out in its Privacy Policy.

      Whistleblowers' point of contact (French or Dutch only)

FSMA

The Financial Services and Markets Authority

  • Rue du Congrès/Congresstraat 12-14, 1000 Brussels
  • +32(0)2 220 52 11
  • +32(0)2 220 52 75
  • Company number: 0544.279.965

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