What criteria must a complaint meet in order to be examined?

The (Deputy) Investigations Officer will examine those complaints which meet the following criteria:

1. The complaint must be documented, i.e. it must contain the following pieces of information:
   1. the surname, first name and, where applicable, position of the banking service provider;
   2. where applicable, the name of the Entity where the banking service provider is active;
   3. a description of the facts of the case;
   4. the period concerned;
   5. the nature of the alleged disciplinary infringement;
   6. evidence of the alleged disciplinary infringement;
   7. any other relevant element.
2. The complaint must be well founded, i.e. the pieces of information provided must constitute sufficiently serious indications of a disciplinary infringement.
3. The complaint must be serious, i.e. it must not concern indications of an obviously minor infringement.