Banker's oath
Filing a complaint relating to the banker’s oath
You can do so if you have serious indications that a banking service provider has failed to take the banker’s oath or has infringed one of his/her ethical obligations. By filing a complaint, you can help the FSMA identify and address any disciplinary infringements.
The FSMA can handle your complaint only if the following conditions are met:
- your complaint is about a banking service provider, who works for a bank;
- your complaint is about the individual behaviour specific to that person;
- your complaint describes in a precise and detailed manner why, in your view, the banking service provider has infringed his/her ethical obligations ; and
- your complaint is accompanied by as much supporting documentation as possible.
A complaint can be filed via several channels:
- by electronic means: complaint form;
- at an in-person meeting: by appointment made by phone on +32 2 220 55 56;
- in hard copy: to be sent to the FSMA, Investigations Office - Banker’s oath unit, for the attention of Ms Isabelle Le Grand, Confidential - SBE, rue du Congrès/Congresstraat 12-14, 1000 Brussels.
No compensation can be obtained via the FSMA for any damages you may have sustained. If you wish to seek compensation, we advise you to contact the complaints department of the bank in question. You can also contact Ombudsfin. Alternatively, you may consider taking legal action.
For more information, please go to the heading “Complaints channel” in the FAQs on the banker’s oath.
The FSMA will handle personal data as described in 'How does the FSMA process personal data collected in the context of a complaint relating to the banker’s oath?' in the FAQs on the banker’s oath.