If you have a complaint about insurance, we advise you to address your complaint in the first instance to the complaints department of the insurance company or to the insurance intermediary concerned.
If, after this, there continues to be a dispute, you can direct your complaint to a neutral mediation service, the Insurance Ombudsman, who will serve as a neutral mediator between your insurance company or insurance intermediary and yourself.
You can also address your complaint to us, the Financial Services and Markets Authority (FSMA). As a supervisory authority, we will assess your complaint and, where necessary, take action. Please be aware that we are not able to intervene between you and your insurance company or insurance intermediary, nor can we provide you with the results of our assessment.